Returns and refunds

Our returns policy at a glance

Baby products are sensitive, and every item is inspected and tested before it is sent. For that reason we do not accept returns, exchanges or refunds because someone changed their mind or ordered by mistake. If an item arrives damaged, faulty or is not what was ordered, tell us within 24 hours of delivery and we will replace it or refund it in full.

Damaged, faulty or wrong items

If your item arrives damaged, does not work properly, or is not the item you ordered, contact us within 24 hours of delivery. We will work with the vendor who supplied it and arrange a replacement or a full refund.

When you contact us, please include:

• Your name and the name on the order
• The item and what is wrong with it
• A clear photo of the item and its packaging

Change of mind

Once an order has been sent out, it cannot be returned, exchanged or refunded because the buyer or the mother no longer wants it.

Cancelling an order

An order can be cancelled before it is sent out, in the cases our support team confirms are allowed. Contact us as soon as possible.

Contributions to a registry item

A contribution towards an item that has not yet been fully funded may be refunded in limited cases, for example if the mother removes the item before it is funded. Contact us and our team will explain the process.

How refunds are paid

Approved refunds are processed through Paystack, back to the payment method used.

Contact us

Email [email protected] or message us on WhatsApp.

The full legal wording is in section 8 of our Registry Terms.